Refund Policy

Overview

This Refund Policy explains how refunds and cancellations work for FraudPulse subscriptions and paid plans. Payments are processed by our payment partner, Paddle, who acts as the Merchant of Record for FraudPulse purchases.

Free Trial

Eligible plans include a 14-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, you will not be billed.

Subscription Cancellation

You may cancel your subscription at any time from your account settings or by contacting support. Cancellation stops future renewals. Access continues through the end of the current billing period that has already been paid.

Refund Eligibility

We offer refunds under the following conditions:

• Monthly plans: A full refund is available within 14 days of the initial paid charge if you are not satisfied with the service.
• Annual plans: A full refund is available within 14 days of the initial annual charge. After 14 days, annual plans are non-refundable for the remainder of the term, except where required by law.
• Usage-based billing: Charges for transactions already processed are generally non-refundable once services have been delivered.
• Duplicate or erroneous charges: Contact us and we will investigate and refund confirmed billing errors.

How to Request a Refund

To request a refund, email support@fraud-pulse.com with your account email, the invoice or transaction ID, and a brief reason for the request. We aim to respond within 2 business days.

Refund Processing

Approved refunds are processed through Paddle back to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

Chargebacks

If you have a billing concern, please contact us before filing a chargeback so we can resolve it quickly. Unresolved disputes may result in suspension of account access while the chargeback is investigated.

Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be available on this page, with the last updated date shown above.

Contact Information

For refund or billing questions, contact us at support@fraud-pulse.com